FAQs
How do I place an order?
Simply browse our collection at VYNA.shop, add your favorite items to your cart, and follow the secure checkout process. You’ll receive an order confirmation email once your purchase is complete.
2️⃣ Can I change or cancel my order?
We process orders quickly, but if you need to change or cancel an order, please contact us as soon as possible at vynavysh@gmail.com or call +1 (234) 876-7345. If your order has already shipped, you may need to follow our return process instead.
3️⃣ How can I track my order?
We don’t use a tracking app or portal — just email us at vynavysh@gmail.com or call +1 (234) 876-7345 with your order number, and we’ll provide you with a tracking update.
4️⃣ What is your return policy?
We accept returns within 30 days of delivery. Returns are free, with no restocking fee and no final sale items. For full details, please read our Return & Refund Policy.
5️⃣ How do I start a return?
To start a return, email us at vynavysh@gmail.com with your order number and reason for return. We’ll send you a prepaid return shipping label and instructions.
6️⃣ How long does shipping take?
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Standard Shipping: 5–7 business days
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Express Shipping: 2–3 business days (if available)
Orders are processed within 1–3 business days.
7️⃣ Do you ship internationally?
At this time, we only ship within the United States.
8️⃣ What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods shown at checkout.
9️⃣ Is my personal information safe?
Yes! Your privacy and security are very important to us. Please see our Privacy Policy for details on how we protect your information.
1️⃣0️⃣ How can I contact you?
We’re always here to help:
📧 Email: vynavysh@gmail.com
📞 Phone: +1 (234) 876-7345
📍 Address: 6 Cambridge Pl, Brooklyn, NY 11238, United States
If you have any other questions, please don’t hesitate to reach out — we’re happy to help!